Rajendra Satouse

About Rajendra Satouse

A dynamic and result-oriented professional with 12+ years of experience across Banking…

Experience

1. Assistant Manager

   HDFC Bank

   Dec 2010 — Present

   Rendering first level troubleshooting with respect to connectivity of different branches (More than 2300) spread across the world on HDFC Bank Worldwide Network, Participated in a major role in the preparation of Process Notes for all operational activities.• Managing Document Verification of Demat AOFs for all categories of Accounts ( Resident Individual / HUF /NRI /Partnership / Corporate ), Opening Demat Accounts, Handling Demat Welcome Kit generation and ensuring that, all the kits are dispatched to customer mailing address within the stipulated time frame. Managing KYC Registration for all the applicants in Demat Accounts opened. Documenting the Process of Dept. and carrying out frequent reviews. • Second level check for all closure objections, pending closure inward authorization and intimate the same to respective branches. To ensure suspensions for transaction process cases, delinkage of demat flag link to advance fee accounts, check & monitor Annexure ‘A’; closure case for lock-in & suspended ISIN & ensure to close such cases after transferring the securities.• Processing and closure of NSDL bills as per TAT, logging of calls with DPC for generation of SOA’s, maintaining & reconciliation of account receivables, advance GIs and TDS GIs of Depository Services on a daily basis.• Addressing various issues, queries and complaints raised by the customers, branches, MD Desk, PNO Desk and resolving them at the earliest, liaising with regulators (CBI/Income Tax/ Police/ Enforcement) in coordination with various issues raised, co-ordinating with Share Registrar in dematerialization of physical shares into electronic form.• Ensuring internal and external regulatory compliance pertaining to NSDL, CDSL, Banking and ISO 9001 directives and guidelines, following audit requirements in daily operations and ensuring successful reviews. Lising with Internal & External Auditors,• Interact with the users, understand their system requirements, and prioritize the sa

Education

• University of Mumbai

  Bachelor of Commerce (BCom)

  1998 — 2003

• Shardashram Vidya Mandir, Mumbai

  SSC

  1988 — 1998

Skills

• Adept at Working in Stressed Environments with Strict Deadlines and Multiple D
• Banking
• Team Management
•  Excellent Design and Problem Solving Skills.
• Vendor Management
• Management Information Systems (Mis)
• Relationship Management
•  Planning and Organizational Skills
• Management
•  Strong Analytical and Interpersonal Skills, Passionate and Consistent
• Mis