Rajendra Paradkar
Head of Customer Care @Shaktiman Tirth Agro Technology Pvt. Ltd
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WORK HISTORY
Head of Customer Care @Shaktiman Tirth Agro Technology Pvt. Ltd
Pune, IN
Shaktiman\" Brand is highest selling Agricultural Implements brand of India with company exporting to all over the world. As Head of customer care, with the help of Strong Dedicated Service team of about 400 Nos, my prime responsibility is to take care of about 1.5 million customers across Globe. The company is in growth phase and the priority is to develop Service infrastructure and Service Quality Norms for Distributors and Dealers to serve large customer base of Tractor Driven implements. For self propelled machine Verticals of Harvester, Paddy Solution, Boom Sprayer, we do have exclusive well trained company Technician teams. Here to manage customer expectations, His Education on product usage, Encouraging him to complain by development of easily accessible channels like call centers, emails etc. is a priority. The responsibility also includes Service Readiness for successful launch and stabilization of New Products which are trouble free and with right features. Managing Service Processes and developing policies for warranty management, Spare parts availability, Field Trials, Product Campaigns, Literature, Trainings, CSI, Customer Complaints management, Product Problems Resolution, technical support to dealers and field teams & Service Profitability is also a part of job profile. Effective use of digitalization through mobile applications and Dealer management software is a key for streamlining and automating existing processes. To develop effective long term service strategy for emotional connections with the customers and effective Customer relationship management will be the next step once the basic capable infrastructure and processes in place.
EDUCATION
SVKM's Narsee Monjee Institute of Management Studies (NMIMS)
Post gratuate diploma, Marketing management
Boston training institute
Design and development of website, Computer software
SBMP
Diploma, Mechanical Engineering
Kolhapur Jobs
Bachelor of Engineering (BE), Mechanical Engineering
ICFAI University
Post gratuate diploma, Business administration
SKILLS
ABOUT RAJENDRA PARADKAR
I started my career in R&D for Mahindra Tractors and was a part of the team who designed…
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