Rajendra Kumar

About Rajendra Kumar

I am a results-driven Telecom Charging & Billing Solution Specialist with over 16 years of experience delivering complex monetization systems for leading telecom operators. My expertise spans charging, billing, mediation, and policy control (PCRF/PCF), with deep hands-on knowledge of Nokia products including NCC, SPS, SurePay, and Comverse RTBS.Currently at Nokia Solutions and Networks, I lead end-to-end solution design, integration, automation, and testing for large-scale projects across 4G and 5G networks. I pride myself on my ability to transform business requirements into reliable technical solutions, ensuring seamless delivery and maximum customer satisfaction.I am passionate about innovation and continuous learning. My skills include solution architecture, CI/CD pipeline execution, automation frameworks (Robot Framework, Python), and real-time performance monitoring with Grafana and Prometheus. Certified in CloudBand CNF and Agile Product Management, I bring both technical depth and strategic insight to every project.My goal is to continue delivering impactful telecom solutions that drive revenue, enhance customer experience, and enable network monetization at scale.

Experience

1. Solution Specialist

   Nokia

   Nov 2019 — Present · Gurugram, IN

   Delivery of an Integrated, Verified and Validated (IV & V) Customer Solution that meets the contractual specifications. It includes from system integration plan/design/execution to user acceptance testing.• Led the service delivery of multiple projects, managing end-to-end product configuration, integration and testing for charging and billing systems, achieving 98% on-time delivery. • Designed HLD and LLD for charging solution as per project requirement and in agreement with customer approval and reduced the timeline from design to implementation.• Collaborated directly with customers to implement change requests, ensuring alignment with business needs and reducing post-deployment issues.• Managed end-to-end testing cycles, ensuring 100% design accuracy with different release of the charging product via test automation suites and CI/CD pipeline execution.• Collaborated with R&D teams to drive product improvements, contributing to multiple feature enhancements and fault corrections, improving customer satisfaction.• Conducted workshops for multiple customers to enhance the system understanding, resulting in 95% client satisfaction scores for knowledge transfer.• Facilitated care handovers post go-live, training support teams and creating detailed documentation, reducing escalation tickets.• Developed Grafana dashboards for real-time performance monitoring and report generation.• Delivered training programs on charging system workflows, new feature demo’s which enhancing team productivity and competency.

Education

• Arya College of Engineering & Research Center,Jaipur

  Bachelor of Technology - BTech, Electronics and Communications Engineering

  2004 — 2008