Rajen Doshi

WORK HISTORY

EDUCATION

SKILLS

ABOUT RAJEN DOSHI

A strategic leader with over 25 years of experience driving meaningful change for individuals and organisations. Whether through operational leadership or consulting, I create tangible value that fosters growth, innovation, and sustainable outcomes.Specialising in ITIL-based solutions, I’ve helped organisations transform their support services to manage complex, enterprise-level services with efficiency and exceptional results. I’m skilled at identifying challenges and delivering innovative, and yet, practical solutions that drive success and enhance client satisfaction.As a trusted business consultant, I help multinational clients transform and unlock measurable value through clear, actionable strategies aligned with their long-term goals. Known for building lasting relationships, I collaborate effectively with teams and partners to consistently deliver impactful results.Achievement HighlightsLeadership Transformation and Delivery - Senior Leadership experience as the Head of Global Operations in Vodafone Global Enterprise, serving a £2.2billion footprint and 1700 of Vodafone’s largest Enterprise Clients- Built from the ground up, and lead, the Global Service Operations Team at Pega.Operational Excellence - Vodafone – Improved SLA adherence (from below 85% to over 98%)- Pegasystems – Reduced MTTR, for Severity 1s, by over 50%(within 2 months of operation)Business Consulting - Helped our clients build real transformational journeys and roadmaps, with strong ROIs that drive efficiency and effectiveness resulting in increased customer and user experiences- Achieving well over target every year at Pegasystems (up to 240%)Key Skills and Experience - Strong consulting experience with great success in engaging Senior stakeholders in the world’s top 100 organisations with compelling value propositions that meet, and exceed, their needs and expectations- Outstanding ability to build trust at all levels of the organisation to become a trusted adviser and drive positive change- Passionate about improving the Customer experience – with deep knowledge and experience of customer drivers- Strong people leadership skills. Leads by example via a focused, motivated, empathetic and principled character- Proven track record of Consultancy Engagements with fantastic and compelling outcomes- Exceptional Experience leading operational teams to deliver great customer services and resolving complex issues- Data Driven Logical Thinker with strong analytical and problem-solving skills.