Rajender Vugge
Genesys Cloud CX Lead Engineer | Genesys Cloud CX: Architect | Scripting | Outbound | Professional Certified | Contact Center Specialist | CCaaS
- Role
- Senior Consultant at Infosys
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Rajender Vugge
I am a Lead Genesys Engineer with extensive experience supporting Genesys platforms across a diverse client base of nearly 400 enterprise customers. In my role as a Level 3 engineer, I specialize in managing critical Priority 1 (P1) Production Down (PD) incidents, taking full ownership of the resolution lifecycle — from initial triage through to root cause analysis and final resolution. I ensure timely, clear communication of business impact to customers and internal stakeholders throughout.My technical expertise spans infrastructure-level troubleshooting, SIP protocol analysis, system performance optimization, and in-depth log investigation across both on-premise and cloud-based deployments. Domain knowledges server-client applications, security concepts, virtualization, telephony system, database, windows server and etc.Familiar with Salesforce, Jira, ServiceNow and Confluence in day to day job.I am certified in Genesys PureConnect and Genesys Cloud, and bring a deep understanding of platform architecture, real-time communications, and the operational complexities of enterprise contact centers.I regularly collaborate with engineering, product, and customer success teams to escalate and resolve complex issues.
Experience
Senior Consultant
Jan 2020 — Present · Hyderabad, IN
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.