Rajeew Ranjan
Head of Customer Service @Airtel Payments Bank
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WORK HISTORY
Head of Customer Service @Airtel Payments Bank
Patna, IN
Develop and implement a strategic vision for how Training and Quality will enhance both customer & employee experience. Develop new innovative ways to incorporate learning and foster employee development within the Customer experience team. Create, implement & own a continuous improvement methodology that highlights development opportunities through quality insight and stakeholder engagement, tailors learning, gathers trends and continues the cycle of improvement. Work with our business partners to ensure we recruit, train, and on-board the right candidates for our contact centers. Manage and build a content development and delivery team to deliver existing and new content. This includes expanding the delivery capacity for scheduled classroom and remote courses as well as the specification, creation and delivery of collateral including e-learning, animations and video. Liaise with internal groups to understand requirements for product & services content.
EDUCATION
MANGALMAY INSTITUTE OF MANAGEMENT AND TECHNOLOGY, GREATER NOIDA
Master of Business Administration (MBA), Business, Management, Marketing, and Related Support Services
Higher secondary School Bihar
Mathematics
DURGAPUR SOCIETY OF MANAGEMENT SCIENCE
BACHELOR OF HOTEL MANAGEMENT, Hotel, Motel, and Restaurant Management
SKILLS
ABOUT RAJEEW RANJAN
Head of customer Service with a demonstrated history of working in the m-commerce telecommunications industry. Skilled in Customer Service, Banking Compliance, Sales, Management, Business Development, Team Management, and Sales Operations. Strong sales professional with a Master of Business Administration (MBA) focused in Business, Management, Marketing, and Related Support Services from mimt.
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