Rajeev Sharma
IAM | CIAM | Customer Success | SaaS | Customer Support | Product Implementation | Technical Support | Leadership | Integrations | JIRA | Sumo Logic | Monitoring | Incident and Escalation Management
- Role
- Technical Support Manager at Tuebora Inc
- Location
- Jaipur, RJ, IN
- LinkedIn followers
- 500 followers
About Rajeev Sharma
Passionate and results-driven Technical Support & Customer Success Leader with 14+ years of experience in SaaS, Product Management, and Technical Support. I specialize in driving customer satisfaction, optimizing support operations, and leading high-performing teams to deliver exceptional service.With a strong background in Product Implementation and Product/Technical Support, I thrive at the intersection of technology and customer experience. My expertise in JIRA and Sumo Logic allows me to streamline operations, enhance monitoring, and improve system reliability.I am committed to building scalable support strategies, fostering cross-functional collaboration, and ensuring seamless customer experiences. Let’s connect to discuss how technology and customer-centric solutions can drive business success!
Experience
Technical Support Manager
Aug 2025 — Present · Bengaluru, IN
Currently leading the Technical Support team at Tuebora, where I focus on ensuring smooth ticket workflows, SLA adherence, and a strong customer experience in the Identity and Access Management (IAM) space. Alongside managing daily operations with tools like Zendesk and JIRA, I am also learning and building deeper knowledge of Tuebora’s solutions while guiding and supporting my teammates. My goal is to strengthen processes, encourage knowledge sharing, and contribute to Tuebora’s growth in the IAM domain.
Education
University of Rajasthan
Diploma of Education, German Language
2007 — 2008
University of Rajasthan
Bachelor of Engineering (B.E.), Information Technology
2006 — 2009
Skills
- Java
- Xml
- Cascading Style Sheets (Css)
- Html
- Mysql
- Javascript
- Sql
- Core Java
- Istqb Certified
- Css
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