Rajeev Thomas

Experience

1. Senior Product Manager

   American Express

   Oct 2018 — Present

   Spearheaded the Product development of an AI-powered (NLP and LLMs) Business Conduct Monitoring capability that was built from ground up backed by extensive user research and iterative UX design, resulting in 30X increase in Non-Compliance detection and 10X faster case evaluation.•Led implementation of AI/ML data-driven Guided Selling Sales Acceleration capability (planner) and Guided Coaching capability (iCoach) on Salesforce to Commercial Sales users. These capabilities were built as a true ‘app exchange’, offering with complete configurability in any Salesforce instance.•Led a team of Data Science, Engineering & Salesforce professionals through all phases of model development and custom product solution delivery from product vision, planning, design, usability, and quality of releases.•Analyzed product metrics and trends to assess product health and improvement opportunities; Gained deep understanding from users through side by side sessions, identify, and fill product gaps and generate new ideas that improve the user experience and drive growth.•Managed, coached, and grew a small team of product managers who manage product life cycle to tactical execution. •Drove the team’s mission to make the platform intelligent by harnessing the power of data, machine learning, and artificial intelligence to enable the Sales, CRM, and Marketing colleagues to create meaningful customer experiences and unlock new outcomes

Education

• Mahatma Gandhi University

  Bachelor of Technology - BTech