Rajeev Shukla
Deputy General Manager @ HCLTech | Prince2, ITIL, Lean Practitioners, CCMAP
- Role
- Deputy General Manager at HCLTech
- Location
- Kolkata, WB, IN
- LinkedIn followers
- 500 followers
About Rajeev Shukla
With over 16 years of experience in contract and commercial management and Service…
Experience
Deputy General Manager
Dec 2024 — Present
As a Program Delivery Director at HCLTech, I lead the end-to-end service delivery for a major telecom client, ensuring that all ITSM functions are seamlessly aligned with contractual obligations and exceed customer expectations.I bring extensive experience in managing complex, large-scale programs, with a strong focus on operational excellence and customer satisfaction. My responsibilities span across Problem Management, Change Management, Finance Service Management (FSM), Project Delivery, and overall Service Management — driving consistent performance and continuous improvement across the program.With a proven track record of stakeholder management, cross-functional leadership, and governance, I ensure service stability, risk mitigation, and strategic alignment with client goals. My passion lies in building high-performing teams, driving value creation, and delivering transformation initiatives that strengthen client relationships and business outcomes.
Education
Patna Science College
I Sc
2000 — 2001
Delhi University
Master's degree
2005 — 2007
Bundelkhand University
Bachelor's degree
2002 — 2005
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