Rajeev Srivastava
HCL Technologies Ltd.
- Role
- IT Infrastructure Support at HCLTech
- Location
- Lucknow, IN
- LinkedIn followers
- 500 followers
About Rajeev Srivastava
An analytical mind with the ability to think clearly and logically. • Ability to work accurately and pay attention to details. • Excellent spoken & written communication skills, problem-solving skills. • A go-getter with a flexible and positive attitude. • Detail oriented and efficient with strong interpersonal skills and the ability to relate to people at all levels across the organization.
Experience
IT Infrastructure Support
Sep 2018 — Present · Lucknow, IN
Provide Support to clients related to all IT Infra related problems.\\\\n• Provide support on Active Directory & O365 user account management.\\\\n• Efficiently and effectively perform technical requirements on windows based machines.\\\\n• Provide hardware/software/network problem analysis and resolution support over the Phone/Remote.\\\\n• Personal dedication to providing high quality, superior service at all times. Ability to finish what is started.\\\\n• Integrating as a cross-functional team player in a fast-paced environment where all information is shared.\\\\n• Working on tools like Service Now (ITSM) i.e. Ticketing tool, MSTSC, MSRA, Dameware, Solar wind Monitoring.\\\\n• Handling user’s account administration in various business applications including adaptive authentication and login troubleshooting.\\\\n• Mentor and support members of team (both on-shore and off-shore) to assist in completing their tasks and meet objectives.\\\\n• Continuous coordination with the overseas client related to incident handling and service request fulfilment processes.\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n
Education
Punjab Technical University
Master of Business Administration (M.B.A.), Information Technology
2007 — 2009
Punjab Technical University
Master of Business Administration - MBA, Information Technology
UPTEC
O level - Diploma in Computers, Computers
2001 — 2002
University of Lucknow
Bachelor’s Degree, Biochemistry and Molecular Biology
1997 — 1999
TATA InfoTech
Advance Diploma in Hardware & Networking, Advance Diploma in IT Hardware and Networking
2002 — 2003
Board of High School and Intermediate Education UttarPradesh
High School, Zoology/Animal Biology
1995 — 1995
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