Rajeev Sharma

Experience

1. Sr Delivery Project Manager

   Kyndryl

   Jun 2025 — Present · IN

   IT Service Delivery Leader | BFSI Domain | Automation-Driven OperationsExperienced in managing end-to-end IT service delivery within the BFSI (Banking, Financial Services, and Insurance) sector with a strong focus on automation and operational excellence. Proven ability to implement self-heal and self-help solutions, enhancing service desk efficiency and reducing MTTR across critical operations.Core Competencies:24x7 IT Operations Support – Delivered uninterrupted IT services across global locations, ensuring high availability and proactive incident management.Automation Initiatives – Spearheaded automation programs to streamline service desk and operational workflows, significantly reducing manual interventions.Data Center & Cloud Operations – Managed hybrid infrastructure, overseeing on-premises and cloud-based environments to support business scalability and resilience.Service Desk Management – Led a high-performing L1/L2 support team, implementing SLAs, knowledge bases, and continuous improvement practices.Vendor Management – Oversaw third-party IT vendors, ensuring alignment with contractual SLAs and service quality benchmarks.Project & Program Management – Delivered new IT projects, from planning through execution, in alignment with business objectives and compliance standards.Compliance & Risk Management – Ensured IT operations met regulatory and internal compliance standards, mitigating risks proactively.Team Leadership & Development – Built and mentored cross-functional teams, fostering a culture of ownership, accountability, and skill growth.Asset Lifecycle Management – Oversaw hardware and software assets, from procurement to disposal, maintaining audit readiness.User Lifecycle Management – Managed seamless onboarding/offboarding processes, ensuring security and access controls.Stakeholder Engagement – Conducted regular reviews with senior leadership, including CIO-level weekly governance meetings.