Rajeev Pillai
Sr. Customer Success Manager (Europe)
- Role
- Sr Customer Success Manager at Netcore
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Rajeev Pillai
Dynamic and results-oriented professional with over 14 years of success in managing high-value accounts, accelerating revenue, and leading international expansion initiatives. Renowned for drivingexceptional client retention, building lasting C-level relationships, and executing data-driven strategies that deliver measurable business impact. Adept at aligning cross-functional teams, optimizingcustomer journeys, and unlocking growth opportunities across global markets.
Experience
Sr Customer Success Manager
Feb 2024 — Present · Bangalore Urban, IN
Enhanced customer satisfaction by implementing personalized success strategies for my keyaccounts across the European market, which contributes to a total MRR of $50k- Successfully managed a portfolio of high-value clients, achieving a 96% client retention rate bydelivering tailored success strategies and actionable insights to enhance the campaignperformance- Leveraged AMP emails & real-time personalization strategies to achieve a 74% rise inClick-through rates & 20% increase in revenue- Delivered $385 ROI per campaign, exceeding the $200–$300 benchmark by 10x
Education
BHAVANs ROYAL INSTITUTE OF MANAGEMENT,THRIPUNITHURA
PGDM, Marketing & Operations
2009 — 2011
B-Tech at FISAT and MBA at Bhavans Royal Institute of Management
Electrical and Electronics Engineering, Marketing & Operations
Skills
- Customer Relationship Management (Crm)
- Customer Service, Consulting, Performance Management, Business Analysis
- Customer Retention
- Microsoft Office
- Email Marketing
- Analytics
- Training & Development
- Business Development
- Customer Success Management
- Product Management
- Teamwork
- Team Management
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