Rajeev Nagpal
Operations Coordinator @Alankit
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WORK HISTORY
Operations Coordinator @Alankit
Berlin, DE
Managed Centralized Passport Verification (CPV) and consular processing for the Embassy of India, Berlin, ensuring 100% compliance with MEA (Ministry of External Affairs) guidelines. • Managed high-volume document verification (passports, visas, OCI/PIO cards), reducing processing errors through stringent quality checks. • Acted as the primary liaison between the Embassy of India, Berlin, applicants, and internal teams, resolving complex consular inquiries with a Excellent satisfaction rate. • Ensured strict adherence to data privacy laws (GDPR) and Indian government protocols for sensitive applicant data. •Ensured all CPV processes followed regulatory guidelines (company policies + legal requirements).• Generated real-time MIS reports for embassy officials on application status, rejections, and turnaround times. • Reduced applicant grievances by streamlining communication channels.• Identified bottlenecks in CPV workflows and suggested automation/tool-based solutions.• Designed and executed operational strategies to drive business growth. • Mitigated operational risks through contingency planning.
EDUCATION
DY Patil University
Bachelor's of legal science / Bachelor of Law, Law
IU International University of Applied Sciences
Master of Business Administration - MBA, Business Administration and Management, General
Junior College - Vivekanand Education Society
HSC
London South Bank University
MSc INTERNATIONAL BUSINESS, International Business
St Marys Multipurpose High school
SSC
ABOUT RAJEEV NAGPAL
I am actively seeking opportunities to leverage my strengths in order to shape my career…
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