Rajeev Mishra
Head - Customer Service @Switz Foods Private Limited - Mio Amore
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WORK HISTORY
Head - Customer Service @Switz Foods Private Limited - Mio Amore
Kolkata, IN
Leading customer experience programs across 500+ franchise-managed retail outlets in West Bengal & Odisha. Driving customer centricity through service standards and digital engagement initiatives.Drove a 25% increase in online revenue by focusing on team training, upselling, and optimizing the checkout & delivery process. Implemented a chatbot to automate responses to FAQs, significantly reducing response times. Improved the online-to-store customer experience through feedback automation and process standardization.
EDUCATION
SVKM's Narsee Monjee Institute of Management Studies (NMIMS)
PGDBA, Human Resources Management/Personnel Administration, General
St. Xavier's college, Ranchi , India
Graduation, Humanity
ABOUT RAJEEV MISHRA
With over three years of experience as Head of Customer Service at Switz Foods Private Limited - Mio Amore, I lead customer experience initiatives across 500+ franchise-managed retail outlets in West Bengal and Odisha. My focus is on driving customer centricity through service standards and digital engagement programs, including the implementation of omnichannel feedback management systems and automation tools to enhance customer satisfaction. By leveraging my expertise in digital customer experience, feedback analysis, and sales strategies, I have contributed to optimizing processes like checkout and delivery, which supported a 25% increase in online revenue. My mission is to continuously improve customer experiences and align operational strategies with organizational goals to strengthen brand loyalty and trust.My email ID is : r••••••••@gmail.com
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