Rajeev Masawan

About Rajeev Masawan

Senior Business Analyst with 8 Years of experience in IT, supporting business solution software and analyzing business requirements and 11 Years of experience in Airline/Travel Industry with strong knowledge of airline/travel products.•Working on Software Development Life Cycle Methodologies-Agile. •Proficient in business analyst skills such as Requirement Gathering, Requirement Analysis, Client Interaction, Product Delivery, Product Analysis.•Capable of preparing artifacts for the development team such as User Stories, Map Documents, Process Flow, Use Case documentation.•Scrum Ceremonies [Product Backlog Grooming, Daily Scrum, Sprint Planning, Sprint Review, Sprint Retrospective].•Data Analysis•Stakeholder Management.•Backlog Management•Interaction and dealing with the scrum team to understand the sprint timelines and goals. Good knowledge on XMLs-Request (RQ)/ Response (RS) to identify whether the issue is from the provider side or an internal bug.• ‘Rally’ usage in project management for creating Multiple Feature’s and tagging them to Initiatives, User Story breakdown, Sprint Planning.•‘Jira’ usage in development process by creating Epics, Task and Sub Task.Airline / Travel Domain Skill Set-•Working knowledge on Airline Reservation, Ticketing, loyalty Programme, Airline Merchandising and Fare Branding, Bundle Services, Baggage (World Tracer) •GDS- Sabre, Amadeus, LCC Carriers.•Knowledge on Air Booking flow in terms of Search, Price, Book, Ticketing, Exchange, and Refunds•Hotel Inventory- Room Type, Room Descriptions, Room Mapping, Hotel Chain. •Data Analysis, Data extraction using web-based API.•Knowledge on B2B and B2C Platform. •Good knowledge on E-Commerce Web Application. •Supporting Payment Gateway into B2C Web Application.•Good Knowledge on Sabre Webservices.

Experience

1. Consulting Manager

   Cognizant

   Jul 2025 — Present

   Analyzed airline loyalty program rules, accrual/redemption workflows, tier management, partner integrations, and reporting requirements.•Collaborated with stakeholders (marketing, product, IT, and customer support) to capture business needs for loyalty program initiatives.•Translated business needs into detailed user stories, acceptance criteria, and process flows.•Defined requirements for accrual/redemption transactions, loyalty wallet, and partner system connectivity.•Prepared use cases, test scenarios, and validation steps for loyalty transactions.•Supported QA teams in validating accrual/redemption, tier movement, and partner integration flows.•Act as a bridge between business (marketing, product, finance) and technology teams.•Participated actively in sprint planning, backlog grooming, and PI Planning.

Education

• University of Mumbai

  Bachelors degree in Arts (Economics), Economics

  1998 — 2002

Skills

• Requirement Gathering/Elicitation
• Negotiation Abilities
• Amadeus
• Tourism
• Customer Service
• Aviation
• Pricing
• Revenue Management
• Reservations
• Idea Generation
• Airports
• Customer Service Skills
• Stakeholder Management Plan
• Travel Management
• Revenue Analysis
• Airlines
• IT Skills
• Convincing Abilities
• Negotiation
• Sales
• Selling Skills
• Fare Construction
• Team Management
• Amadeus Gds
• Problem Solving Abilities
• Listening Skills
• Flights
• Planning
• Sabre
• Requirement Analysis & Modeling (Use Case Modeling, Sequence Diagrams, Activity
• Business Analysis
• Ticketing
• Airline Reservations
• Galileo
• Operations Management
• Leadership
• Html
• Public Speaking