Rajeev Kumar

About Rajeev Kumar

With over two decades of experience in the tech industry and an MBA foundation, I…

Experience

1. Global Product Manager

   HCLTech

   Mar 2023 — Present · Noida, IN

   Leading SAP BYD product delivery for customers globally.• Driving product roadmap, change management, training, and global support coordination.• Mentoring 175 associates, managing KPIs, SLAs, AI/ML integration.• Leding cross-functional teams of developers, UX designers, QA, and business analysts to deliver cloud-based solutions on time and within budget, enhancing user adoption.• Through Agile delivery frameworks and product governance models, enabling faster release cycles and always managing release defects score above 9.5 out of 10.• Implemented audit cadences ensuring quality, data integrity, and security compliance.• Reduced incident backlog by 100% within one year and 200% in 2 years• Brought down associate count by 15 % without impacting resolution • Transformed incident management efficiency, cutting resolution aging from 90+ days to <30 days via root cause analysis and remediation strategies • Awarded two New Product development engagements, driven by consistent performance and value delivery

Education

• Asia-Pacific Institute of Management New Delhi

  PGDBM, HR

  2002 — 2004

• Indian Institute of Management, Calcutta

  Executive Master of Business Administration

• Babasaheb Bhimrao Ambedkar Bihar University

  B.A.(Hon.), Economics

  1996 — 1999

• Indian Institute of Management, Calcutta

  EPHRM, HR

  2011 — 2012

• Asia Pacific Institute Of Management

  Master of Business Administration