Rajeev Kaul

About Rajeev Kaul

I AM AN OPEN NETWORKER. I ACCEPT ALL INVITES**• Over 20 Plus years work experience, have worked in a blend of multi-nationals and Startups (I was integral in forming the Departments, increasing company size and revenue through Sales and Recruiting and contributed significantly in marketing the new company through mass and targeted marketing campaigns as well as aiding in creation of websites with public relations, corporate communications, call center experience, customer service, vendor management capable of leading the team to take out performance from them, self-driven.• I\'m passionate about fostering partnerships, driving growth, and delivering value to clients in the ever-evolving landscape of technology and services. I believe in \'Always be connecting\'(ABC), and I\'m enthusiastic about creating new opportunities and building lasting relationships.• Senior team leader with broad experience of handling the team & business development of the team, customer service with exposure of quality team, work according to defined SLA (Service Level Agreement), AHT (Average Handling Time) maintenance, Appraisal Handling, Quality Monitoring, Client Calibrations, Pre Shift & Post Shifts, LTO (Lines to open) maintenance, PTD (Performance till date)report management, Action Plans.• Training Assistant team leaders & team leaders for evaluating the performance from the advisors• Training employees for the current process as and when required• Coordinating between the key accounts and the higher management• Conducting best practice sharing sessions to build the team• Trains advisors & team leaders for meeting the targets as per the SLA (Service level Agreements)• Skilled in US & UK Accent; 2007 - Intellicom Contact Centers - Work Experience – 14 YRS• Worked as Senior Team Leaders & mentored assistant team leaders & team leaders in an inbound campaign.• Handled training campaign for the group of inbound process.• Handled recruitments for inbound as well as outbound process.• Core Competences Leadership & Management• P&L Operational Delivery• Communications• Sharp Technical Skills• Quality Assurance, Compliance, Training & Development• Product Development for various industries• Performance Management• Employee Satisfaction & Retention

Experience

1. Crm Language Specialist

   Allianz Partners

   Oct 2018 — Present · Gurgaon, IN

   Allianz Partners is proud of its more than employees spread across 34 countries. We have more than service providers working with us to provide around-the-clock assistance to our clients and customers. We also rely upon an international network of trusted correspondents to help in countries where we do not have a physical presence.Besides being a global leader in travel insurance and assistance services, Allianz Partners also supports numerous global lines of business, which are involved with automotive, healthcare, life insurance, and other industries.