Rajeev Johnson
Senior Carrier Accounts & Technical Solutions Manager @Abzero Technologies Ltd
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WORK HISTORY
Senior Carrier Accounts & Technical Solutions Manager @Abzero Technologies Ltd
Manage and develop relationships with business-to-business clients, ensuring 95% client retention through exceptional service and long-term partnerships.• Identify new revenue opportunities within existing accounts and new accounts by introducing new VoIP products and services, contributing to a 15% increase in annual revenue. • Negotiate contract renewals and maintain client retention through exceptional service. • Respond to inbound sales inquiries and provide expert guidance on solutions. • Collaborate with the sales team to meet and exceed revenue targets. • Maintain accurate client records and analyze data to drive business improvements. • Coordinate with Retail, Finance, Legal, and Engineering teams to develop and implement strategic initiatives, streamline processes, and ensure consistent service delivery. • Utilize in-depth knowledge of VoIP, PBX to deliver tailored telecom solutions that address unique client challenges and drive operational efficiency and reducing costs by 20%.• Actively represent the company at key industry events, where I have showcased our advanced solutions, networked with key decision-makers, and cultivated lasting business relationships. • Managed geographic and non-geographic number assignments and configurations, ensuring compliance with telecom regulations and optimizing number allocations for voice traffic, reducing costs, and improving routing efficiencyKey Projects • VoIP Integration for Retail Chain: Implemented a VoIP integration project for a retail chain, enabling centralized communication and reducing communication costs by 20%.• Custom LCR Algorithm: Developed a custom LCR algorithm that improved call routing efficiency by 15% and reduced costs by 10%.
EDUCATION
Govt Technological Institute
Diploma of Electronics, Electronics Engineering
Cochin University of Science and Technology
Bachelor of Technology - BTech, Electronics and Communications Engineering
University of Hertfordshire
Master's degree, Telecommunications & Business
ABOUT RAJEEV JOHNSON
Experienced Telecommunications and Customer Service Professional with over 15 years of expertise in sales, account management, billing, network operations, and VoIP solutions. Skilled in managing high-value client relationships, optimizing telecom networks, troubleshooting SIP protocols, and ensuring superior voice traffic quality. Strong technical background in VoIP systems, interconnection, and least-cost routing (LCR), combined with proven leadership in sales, revenue growth, and conflict resolution. Adept at driving strategic initiatives, negotiating complex deals, and collaborating with cross-functional teams to enhance business performance• High-Value Account Management: Expertise in managing diverse, high-value portfolios and building enduring client relationships. • Strategic Sales & Negotiation: Proven success in negotiating monthly/quarterly deals, driving revenue, and achieving significant profit margins. • Telecommunications Expertise: Advanced knowledge in VoIP solutions, PBX systems, SIP protocol troubleshooting, and network operations. • Cross-functional Collaboration: Skilled at working closely with internal teams (Retail, Finance, Legal, Engineering) to streamline operations and implement strategic initiatives.• Tools & Software: Microsoft Office (Excel, Word, Outlook), SBC management tools, VoIP management software, interconnect tools.• Soft Skills: Team leadership, conflict resolution, strategic planning, customer service, and process optimization.• Industry Engagement: Active participant in high-profile telecom events, enhancing brand visibility and expanding business networks. • Pricing & Process Optimization: Expertise in identifying inefficiencies in pricing workflows, implementing improvements, and enhancing cost-efficiency through effective Least Cost Routing (LCR) and rate management.
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