Rajeev Sam Matt Baswant

About Rajeev Sam Matt Baswant

As an Outsourcing Specialist supporting plaintiff-side Mass Tort litigation, I am responsible for onboarding, managing, and optimizing outsourced intake centers to support high-volume case acquisition campaigns.My role involves identifying and evaluating BPO partners, setting up structured onboarding processes, developing intake workflows, and ensuring compliance with firm standards and legal requirements. I monitor KPIs, conversion metrics, and quality benchmarks to ensure consistent performance and operational efficiency.I work closely with marketing teams, intake managers, and case management departments to streamline client acquisition processes, improve lead qualification, and enhance overall campaign performance. My focus is building scalable, performance-driven outsourcing operations that support firm growth while maintaining quality and accountability.

Experience

1. Outsourcing Specialist

   Plaintiff Torts

   Jan 2023 — Present · El Paso, TX, US

   Outsourcing Specialist focused on onboarding and managing call centers and intake teams for Mass Tort plaintiff litigation. Experienced in building scalable outsourcing operations that support high-volume case acquisition, intake processing, and client qualification.Skilled in vendor management, workflow optimization, performance tracking, and compliance alignment within plaintiff-side legal operations. I work closely with intake teams, marketing partners, and case management departments to ensure seamless onboarding, quality control, and operational efficiency.Driven by results, process improvement, and delivering high-performing outsourced solutions that support mass tort growth strategies.

Education

• University of Mumbai

  Bachelor of Commerce - BCom, Accounting and Finance