Rajdeep Kaur
Service Delivery Manager at Syntax
- Role
- Service Delivery Manager at Syntax
- Location
- New York, NY, US
- LinkedIn followers
- 500 followers
About Rajdeep Kaur
Skillful experience in Service Management domain including the creating, maintaining, modifying, & retiring of self-service request forms in replacement of calls to help desk. Worked across divisions in building self-service forms for numerous products & services. SRM Process: gather requirements, receive buy-in from clients, development phase, testing phase, approval phase, deployment phase, publish phase, monitor usage phase. Sustained returning client relations & requirement negotiations. Language skills include Punjabi (fluent) and Hindi (conversational).
Experience
Service Delivery Manager
Aug 2015 — Present · New York, NY, US
Education
Rutgers University
Bachelor of Science (B.S.), Information Technology
2009 — 2013
Skills
- Social Media Integration
- Webtrends Analytics
- Microsoft Word
- Yellow Belt
- Java
- Android Development
- Javascript
- Dashboard Metrics
- Dreamweaver
- Project Planning
- IT Service Management
- Client Relations
- Ad Hoc Reporting
- Access
- Incident Management
- Knowledge Management
- Bmc Remedy Ar System
- Employee Training
- Escalation
- IT Operations
- Public Speaking
- Google Analytics
- Oracle Applications
- Oracle E-Business Suite
- Information Security
- Linux
- Data Analysis
- Case Management
- Ticket Management
- Html
- Windows
- Leading Meetings
- Project Management
- Live Meeting
- Sharepoint
- Global Client Management
- Outlook
- Recruiting
- Hiring Practices
- Strategic Planning
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