Rajdeep Bose
Reputation Management Analyst @Super.com
Signup · Get unlimited contacts
WORK HISTORY
Reputation Management Analyst @Super.com
Toronto, ON, CA
EDUCATION
Xavier Institute of Communications
PGDM
Birla High School
School Certificate
Techno India College Of Technology
Bachelor of Computer Applications
ABOUT RAJDEEP BOSE
Data and analytics driven customer communications and experience professional with specialization in multi-channel customer facing in B2B/C industries • Delivery of best client experience through critical thinking, content creation, pre/post-sales support functions, project co-ordination, product knowledge, business development, policy adherence, competition analysis, escalation and crisis management • Adept at cross department coordination through excellent stakeholder management, process analysis and acute attention to detail with strong problem-solving and prioritization skills • Recognized on multiple occasions for consistently achieving departmental objectives and individual targets by going the extra mile • Skills and Application: Customer Service | Customer Onboarding and Retention | Crisis & Escalation Management | Compliance & Regulatory Policy adherence | Process Improvement | Strategy Development | Process Flow Documentation | Client Presentation Apps and Tools experience: MS Office Suite | G Doc Suite | Social Media – Hootsuite, Meta Business Suite | Project Management – Notion, Jira | Process Documentation – Confluence, Mila | CRM – Salesforce, Freshdesk, ZOHO | Data and Analytics – Amplitude, Looker, Reviewtrackers | Application marketplace – Apple app store, Google play store | Internal & External comms - Zoom, G Doc Suite, OneDrive, Microsoft Office, Slack
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.