Rajdeep Biswas
Data Scientist | Everything GenAI and LLMs
- Role
- Research Scientist at Interactions Llc
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Rajdeep Biswas
I specialize around Data Science / Machine Learning with 5 years of demonstrated ability to work in enterprise software engineering. Equal interest towards academia, including research publication. Check out my work @ https://rajdeep-biswas.github.io
Experience
Research Scientist
Jul 2024 — Present
Built various Multi-Agent AI applications in the customer support chat space, using GCP Agent Development Kit, to boost containment of IVR calls by 55%, and service turnaround time by 30%.• Introduced a novel LLM Confidence Measure mechanism using LLM API internal metrics to improve Generation Trustworthiness by 75%. A research publication is currently under the works in our research division of the company for this innovation.• Developed an improved RAG System by implementing rejection mechanisms at multiple points in the standard pipeline to improve accuracy and reduce hallucinations by 25%.• Finetuned custom lightweight language models and deployed them on GCP Model Registry as an endpoint, replacing vendor LLM intent classification and reducing costs by 90%.
Education
Birla Institute of Technology and Science, Pilani
Master of Technology - MTech, Computer Software Engineering
2024
Army Public School (APS)
High School Diploma, Computer Science
Institute of Engineering & Management, Kolkata
Bachelor's degree, Computer Science
2020
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