Rajkumar Reddy Bommareddy

About Rajkumar Reddy Bommareddy

20+ years of strong experience mainly encompassing Business Transformation, Operations Management for contact centers, Payroll Processing and KPO in Banking, HCM domains. Proven expertise in Business Transformation, Client Experience, Operations, people management, maintaining successful client relationships, migrations, transitions, business strategy, operational risk, analytics, strategic planning, problem solving & project management in dynamic environments

Experience

1. Director

   ADP

   Sep 2024 — Present · Hyderabad, IN

   Currently responsible for overseeing payroll service delivery for Indian entities of Global Clients for ADP.Key responsibilities include accurate and timely delivery of payroll for appx 0.2 million pays each month, driving improvements in efficiency, service quality, productivity and ensuring overall associate development. Earlier responsibilities included managing frontline client servicing team that catered to payroll & HCM support for global clients and client employees located across APAC countries & UK.Played a pivotal role in contact center management, non-voice support, process design and enhancing service delivery & service channels, Transition management etc

Education

• Indian Institute of Management Bangalore

  Establishing and Managing Corporate Innovation: Lessons from the Israeli Experience, Innovation

  2017 — 2017

• Osmania University

  Bachelor of Commerce (B.Com.), commerce

  1995 — 1997

• ECIL

  Diploma in software technology, Computer Software Technology/Technician

  1999 — 2001

Skills

• Business Process Improvement
• Management Information Systems (Mis)
• Banking
• Business Process Outsourcing (Bpo)
• Crm
• Analytics
• Fraud
• Data Analysis
• Business Analysis
• Business Process
• Customer Relationship Management (Crm)
• Change Management
• Operations Management
• Operational Risk Management
• Project Delivery
• Offshoring
• Business Transformation
• Performance Management
• Risk Management
• Process Improvement
• Stakeholder Management
• Bpo
• Transition Management
• Outsourcing
• Process Management
• Team Management
• Customer Experience
• Relationship Management
• Mis
• Fraud Detection
• Financial Risk
• Training
• Operational Risk
• Call Center Administration
• Vendor Management
• Credit Cards
• Retail Banking
• Financial Services
• Service Delivery
• Management