Rajat Khandelwal
Customer Operations Analyst @Entain
Signup · Get unlimited contacts
WORK HISTORY
Customer Operations Analyst @Entain
Birmingham, GB
Resolved complex payment and chargeback cases by analysing transaction data and coordinating with Risk, Trading, and Finance teams to improve resolution turnaround times. • Investigated escalated account and payment issues, identifying root causes and reducing repeat cases through structured case handling. • Strengthened compliance outcomes by managing AML/KYC escalations, supporting case reviews, and ensuring adherence to regulatory requirements in collaboration with Compliance teams. • Produced and maintained daily transaction and performance reports, improving management visibility across queue volumes, agent utilisation, and operational trends. • Monitored workflow performance and emerging patterns in customer issues, contributing insights to support process adjustments and service optimisation.
EDUCATION
Acropolis Group of Institutions
Bachelor of Technology - BTech, Computer Science and Technology
Chameli Devi Public School, Indore
Higher Secondary, PCM
Aston University
Master of Science - MS, Business Analytics
ABOUT RAJAT KHANDELWAL
From 2-day manual reports to same-day automation. From 42% error rates to 12%. This is what transformation looks like.I\'m Rajat, a Data Analyst who believes every business problem is hiding a data solution, and every dataset is waiting to tell a better story.Based in the UK with an MSc in Business Analytics from Aston University, I\'ve spent 2+ years helping organizations turn data friction into competitive advantage. My speciality? Taking painful manual processes and transforming them into automated systems that save time, money, and sanity.The real work:I\'ve analyzed £120K in payment failures for risk teams. Built Power BI dashboards that collapsed 6-hour reporting tasks into 30 minutes. Created Python pipelines that fixed marketing segmentation errors costing companies real revenue. My North Star isn\'t \"clean data\", it\'s business impact.I work at the intersection of SQL queries, stakeholder meetings, and \"why is this number weird?\" investigations. Whether it\'s optimizing lender performance, forecasting demand patterns, or building predictive models (yes, I\'ve dabbled in CNNs for medical imaging), I\'m driven by one question: What decision does this data enable?What makes me different:I\'m technical enough to write efficient SQL and Python, but business-minded enough to know when a pivot table beats a neural network. I\'ve worked with sales teams who fear Excel, compliance managers who live in spreadsheets, and C-suite executives who want the insight without the jargon. I adapt.Career highlights: 40% reduction in operational escalations through root cause analysis 98% reporting accuracy (up from 72%) by consolidating 5 data sources 18% reduction in stockouts through predictive demand analytics 35% improvement in operational tracking through custom KPI frameworksTech stack:SQL (PostgreSQL, MySQL)| Python (Pandas, NumPy, Matplotlib, SciPy)| Power BI & DAX | Tableau | Advanced Excel | Databricks | Azure Currently exploring: Predictive analytics, A/B testing frameworks, and how AI can enhance (not replace) human decision-making. Open to: Data Analyst, BI Analyst, Operations Analyst, or Analytics Consultant roles where curiosity is rewarded and impact is measured.🤝 Let\'s connect if you\'re: Building analytics capabilities, wrestling with data quality issues, or passionate about evidence-based decision-making. DM me to discuss opportunities, projects, or just to swap data horror stories.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.