Rajat Dharmadhikary

Customer Success Manager @Nephos Technologies

London, GB

Heading a managed services portfolio for a leading client, providing Data Analysis, Data Monitoring, Data Remediation, Data Retention and Data Deletion services as part of an overall Data Governance as a Service (DGaaS) program.• Reorganized the way operations were being delivered and increased transparency on service delivery, thereby reducing the number of escalations and enhancing client trust.• Liaising with Solution Design, Product and Engineering teams to design, develop and deploy a tailored service to meet client needs.• Ensuring the requirements are effectively captured, documented, planned, tracked and delivered as per the committed timelines by closely collaborating with Project Managers, Engineering and Product Directors.• Overall responsibility of Product Roadmap to ensure timely deployment of product releases.• Responsible for infrastructure capacity management. Planning and implementing platform upgrades in conjunction with engineering team.• Simplified and automated the reporting mechanism, thereby giving the client more clarity on service delivery.• Providing weekly and monthly updates to Business Owners and Technical Directors on service health.• Capturing areas of service improvement to ensure gaps in delivery are identified and proposing steps to mitigate these in order to enhance client satisfaction.• Understanding operational challenges and implementing solutions to streamline and enhance the quality of service.

Hislop College, Temple Road, Civil Lines, Nagpur

Higher Secondary, Science

Queen Mary University of London

Master of Science (MS), Telecommunications Engineering

Nagpur University

Bachelor of Engineering (BE), Electronics Engineering