Rajat Chauhan

About Rajat Chauhan

Experienced Leader in Salesforce Marketing Cloud Technical Support I am a Manager in Salesforce Marketing Cloud Technical Support with nearly 20 years of experience in IT Infrastructure Services. I excel at leading teams, driving customer success, and improving operations. I manage a team of Success Agents, resolve escalations, plan strategies, and mentor my team. I focus on enhancing customer satisfaction and reducing response times, maintaining relationships with key clients, and fostering global collaboration. Certifications: Certified Scrum Master Certified Information Security Manager Certified Lead Auditor Information Technology Infrastructure Library Certified Ericsson Global Incident Manager Blackrock3 Incident Management System Level-1 Certified 7x Salesforce Certified Trailhead All-Star Ranger with 10x Superbadges Agentblazer Champion and Agentblazer Innovator Key Highlights at Salesforce: Leading a team of Success Agents to deliver top-notch support. Managing critical customer escalations and career development initiatives. Developing strategic plans to grow the team and manage important projects. 🧑‍ Providing mentorship and training to managers to support their growth. Implementing initiatives that improved customer satisfaction scores and reduced response times. Core Skills: Customer advocacy and building strong client relationships. Effective communication and escalation resolution. Organizing governance meetings and presenting performance metrics. Coordinating with global teams to enhance customer experiences. Ready to enhance your organization\'s customer success and operational efficiency? Let\'s connect! Whether you need to improve ITIL processes, streamline operations, or elevate customer service, I\'m here to help. Reach out at r••••••••@gmail.com and let\'s achieve excellence together!

Experience

1. Manager - Marketing Cloud Technical Support Engineering

   Salesforce

   Dec 2023 — Present · Hyderabad, IN

Education

• Maharshi Dayanand University

  Bachelor of Engineering - BE

  2001 — 2005

• D.A.V. Public School - India

  SSC

  1989 — 2001

• San Jose State University

  Master of Science - MS

  2007 — 2008

• Institute of Management Technology, Ghaziabad

  PGDBM

  2010 — 2013

Skills

• Project Management
• Cross Functional Project Management
• Computer Network Operations
• Mac Os X
• Customer Relations
• Operation
• Customer Service
• Microsoft Office
• People Management
• Program Management
• Service Assurance
• Sla
• Gsm
• Coordination
• Service Management
• Iwork
• Network Operations
• Project Planning
• Windows
• Operations Management
• IT Service Management
• Osi Model
• Managed Services
• Incident Management
• Lotus Notes
• Telecommunications
• Service Delivery
• Troubleshooting
• Cross-Functional Team Leadership
• Clarity
• Itil
• Bmc Remedy
• 3g
• Tcp/Ip
• Networking