Rajat Baachal
SERVING NOTICE PERIOD | Production Support Engineer at Cognizant | SQL & ITSM Expert | Data Management & Incident Resolution Specialist for CHUBB
- Role
- Programmer Analyst at Cognizant
- Location
- New Delhi, IN
- LinkedIn followers
- 500 followers
About Rajat Baachal
As a Programmer Analyst at Cognizant, I specialize in L2/L3 application support, resolving complex technical issues for enterprise software within the insurance domain. With a 98% first-contact resolution rate, I efficiently manage incidents using ITSM tools like ServiceNow and JIRA, consistently achieving faster ticket closures—15% ahead of team benchmarks.I conduct root cause analysis to prevent recurring issues, reducing incidents by 20%, and proactively monitor system health to minimize downtime. Collaborating with development and QA teams, I ensure timely resolution of critical incidents. Additionally, I mentor junior team members, improving overall team efficiency by 10%.My expertise extends to change management, where I validate system updates to avoid disruptions. By creating troubleshooting guides and maintaining detailed documentation, I help reduce ticket escalations by 25%, empowering clients and internal teams for self-service resolution.
Experience
Programmer Analyst
Jul 2023 — Present · Gurugram, IN
Education
CHANDIGARH UNIVERSITY
Master of Computer Applications - MCA
2020 — 2022
DCRUST, Murthal
Bachelor of Computer Application
2016 — 2019
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