Rajat Sharma
“Operations Sales Rep - lV at Telus Digital “
- Role
- Operations Sales Representative Iv at TELUS Digital
- Location
- Gurugram, IN
- LinkedIn followers
- 500 followers
About Rajat Sharma
I am deeply committed to advancing my expertise in information technology, having…
Experience
Operations Sales Representative Iv
Dec 2024 — Present · Gurugram, IN
Loyalty and RetentionsFocusing on keeping existing customers happy and preventing them from leaving.Key Activities:Customer Engagement: Regular follow-ups, personalized communication.Issue Resolution: Solving customer complaints quickly and effectively.Win-back Strategies: Offering discounts, benefits, or tailored solutions to customers planning to leave or cancel.Feedback Collection: Understanding why customers are unhappy and improving services based on their input.Relationship Building: Creating emotional loyalty with consistent, helpful, and friendly interactions.Goal: Increase customer lifetime value (CLV) and reduce churn (customer dropout rate).UpsellingThis is the process of encouraging customers to purchase higher-end or additional products/services.Key Activities:Needs Assessment: Understanding what more the customer might need or benefit from.Product Knowledge: Recommending suitable upgrades or add-ons (e.g, premium plans, extra features).Value Communication: Showing customers how the upsell improves their experience or saves them money/time.Timing: Knowing when to pitch — often during positive interactions or after resolving an issue.Goal: Increase average revenue per user (ARPU) and improve customer satisfaction by offering better solutions.
Education
J.S University Shikohabad
Bachelor of Arts
2022 — 2025
Oxford model Senior Secondary School
High School
2015 — 2016
P.P.N Inter College
Intermediate
2021 — 2022
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