Rajat Samseriya

About Rajat Samseriya

A challenging position in the field of Engineering where my qualification, knowledge & abilities are put to maximum use to provide better solutions and services for the organization. I also look forward to contribute to organizational growth with my skills and commitment.

Experience

1. Software Engineer

   ClearTrail Technologies

   Nov 2024 — Present · Indore, IN

   I am a Senior software Engineer professional with expertise in ServiceNow Portaland ITSM modules. I have effectively managed real-time applicationsupport, resolving incidents based on priority using ServiceNow andfollowing SOPs. I handled multiple client tasks per shift and on site too andaddressing concerns through email and incident tickets. My experienceincludesworking with Import Sets, Transform Maps, Notifications, Email Scripts,and Inbound Email Actions. Additionally, I have worked on Mid-Serverinstallation, the Discovery basics process and phase & CMDB configuration.Deployed and maintained physical servers and live environments for criticallaw enforcement applications across multiple TSP locations ensuring high availability and scalability.Configured and managed networking components such as routers, switches,OLVM,firewall configurationsand Oracle LVM to optimize system performance.Automated software deployment and pip and updates in live environmentsusing Linux, shell scripts, Jenkins CI-CD pipeline, RMQ, Kafka, and Solr,Docker, Postgrsql, ensuring smooth operations without errors.Utilized Zephyr Scale and Jira for testing, bug tracking, and releasemanagement tomaintain high-quality deliverables.Monitored system health using Grafana and HMF systems, proactivelyimprovingsystem reliability and performance.