Rajat Raghav

About Rajat Raghav

Experienced IT professional, skilled at generating creative & innovative solutions to streamline the computer networks. Hands on experience on Security Software’s & Operating Systems.

Experience

1. Senior Information Technology Analyst

   Droom

   Jan 2023 — Present · Gurugram, IN

   Managing IT infrastructure like Firewall (FortiGate 600D), Access Points (Ruckus), Switches (Ruckus and Cisco) and other internal servers. • Monitor system performance, troubleshoot issues, and coordinate with vendors for timely resolution. • Skilled in monitoring network devices using Zabbix, with expertise in configuration, template design, and troubleshooting. Proficient in analyzing logs, resolving incidents promptly, and ensuring optimal network availability and performance. • Configure and deploy firewall systems, ensuring proper rule sets, access controls, and security policies. • Managing Google Dashboard, Proficient in creating and managing Gmail account rules to automate email organization, filtering, and prioritization. • Configuration of servers like windows and Linux and provide support to any failure within the organization. • Creation of VPN accounts and creation of IPsec tunnels Firewall rules verification, configuration, and Implementation in FortiGate Firewall. • Prepare reports of Tickets and Maintain the SLA regarding the IT issues faced by users. • Coordination with the internal teams regarding payments of IT equipment’s renewal of licenses and purchasing of devices. • Establish and enforce IT policies, procedures, and controls to maintain data integrity and protect sensitive information. • Manage user accounts, permissions, and access controls across various systems and applications. • Develop and update IT policies, standards, and guidelines. • Manage user accounts, permissions, and access controls across various systems and applications. • Monitor system performance, troubleshoot issues, and provide technical support to resolve problems. • Efficiently implement network updates and changes to improve performance and security, including thorough planning, clear communication, backup planning, testing, smooth deployment, user support, and evaluation for future improvements.

Education

• Government Polytechnic College

  Middle School Diploma, Computer Science, A

  2018 — 2020

• Indira Gandhi National Open University

  BCA, Computer Science, A

  2020 — 2023