Rajat Parida

Senior Lead Associate @Fis

Hyderabad, IN

Analyzing team’s errors, providing error trends to the managementand preparing monthly team quality reports.Root cause analysis being done on the errors done by the processorsand verifiers that helped management to bring in controls to mitigateerrors.Held weekly meetings with staff to delegate tasks, communicatepriorities and goals, delegating matters to maintain smoothoperations.Planned, developed, coordinated and handled staff training.Representing as a UAT spoc from the department.Dealing and Registration - New shareholders accounts set up,transaction processing and quality check of subscriptions,redemption, transfers, switches, wire payments and systematicinvestment plans.Processing of Amendments- Change of Bank details, Address, Agent,SIP details and update of future standing instructions and other nonfinancial transactions.Verification of adjustments instructions processed by team membersfor any correction requests from dealers, internal requirements or anybackdated deals.Maintained production and quality reports of the team members andprovided feedback to the trainees on their daily performance.Identified and resolved investor needs promptly and efficiently