Rajat Malik

About Rajat Malik

I got around 4.5 years of experience in the data analytics domain with industry expertise…

Experience

1. Data Analyst

   Blinkit

   Jul 2023 — Present · Gurugram, IN

   Improved picker training programs to optimize performance under stricttimelines and behavioral picking practices through identification of aisleand racks reducing picker ramp-up time from 30 to 10 days• Implemented audit processes in Darkstore, enhancing item visibility byunderstanding high-risk locations in each zone and reducing PNA andimproving inventory resolution from 10% to 2%• Evolved regression-based order picking time prediction model, optimiz-ing picking manpower costs by 12% across the supply chain leverageddiverse data trends for accurate time estimation, enhancing operationaleciency• Established a visibility framework to track order cancellations and identifyroot causes, enabling actionable insights at both dark store and city levels.Successfully reduced the cancellation rate by addressing key pain pointsand surge-related issues from 2% to 1.3%• Developed a performance scoring framework for customer service agentsbased on multiple parameters, leading to improved operational eciencyand targeted coaching• Established new processes and metrics to monitor pharma operationsby understanding workflows, identifying data anomalies, and improv-ing tracking of doctor assignments to orders. Built a tracking system forAirtel SIM and open-box deliveries by resolving data gaps across stake-holders, improving customer experience and reducing complaints andorder-related requests by 40%• Analyzed chargeback order data to uncover insights that helped minimizechargebacks, saving 50 lakhs in potential losses.• Created RCA dashboard for AHT and CSAT, uncovering performance gapsacross vendors and dispositions, and identifying high-impact complainttypes—resulting in a 5% improvement in CSAT scoreDeveloped ETL solutions to generate diverse metrics for Tableau and Superset visualization tools. Implemented improved methods for evaluating flaws in inventory sanitization processes during pickings and putaways.

Education

• Pine hall school,dehradun

  High school, SCIENCE

  2013 — 2014

• Amity University, Noida

  Bachelor of Technology - BTech, Civil Engineering

  2014 — 2018

• Swinburne University of Technology

  Semester exchange program, Civil Engineering

  2017 — 2017