Rajat Kumar
Workforce Management (WFM) | Capacity Planning & Forecasting | Project Management | Vendor & Staffing Management | MIS & Data Analytics | Change Management
- Role
- Senior Business Analyst (Wfm-staffing & Capacity) at Amazon
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Rajat Kumar
Results-driven MIS & Workforce Management Professional with 10+ years of experience across E-commerce, BPO, ITES, and fast-paced startup environments.Experienced in WFM,MIS reporting, real-time monitoring, capacity planning, forecasting, scheduling, staffing strategy, and vendor management, enabling data-driven decision-making and operational efficiency.Skilled in leveraging Advanced Excel, SQL, Power BI, Quicksight, Google Sheets and analytics tools to build dashboards, automate reporting, and improve performance visibility.Strong background in SLA governance, stakeholder management, Project Management and cross-functional collaboration to drive productivity, service quality, and continuous process improvement.
Experience
Senior Business Analyst (Wfm-staffing & Capacity)
Apr 2024 — Present · IN
Workforce Management (WFM), Capacity Planning & Forecasting, Vendor & Staffing Management,MIS Reporting & Data Analytics,Change & Project Management,Operations Strategy & Process Improvement
Education
Parishkar College of Global Excellence,Mansarover,Jaipur
Bachelor of Computer Application, Computer Science
2010 — 2013
Jai Bharat Public Sec. School, Rawatsar, Hanumangarh
1st to 10th Class, Basic Education
2001 — 2008
Sikkim Manipal University - Distance Education
Master's Degree, Computer and Information Sciences and Support Services
2014 — 2016
M.D. Public Senior Secondary School,Rawatsar,Hanumangarh
Senior Secondary (10+2), Arts
2008 — 2010
Skills
- Sql
- Css
- Microsoft Office
- Data Analysis
- Team Management
- Itil
- Customer Relationship Management (Crm)
- Microsoft Excel
- Training
- Xml
- Management Information Systems (Mis)
- Customer Service
- Html
- Management
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