Rajat Khurana

Senior Business Analyst @Orange Business

Haryana, IN

Collaborate with stakeholders, including product owners, field service teams, IT, and management, to understand business needs for field service interventions.• Document clear and concise business requirements, functional specifications, and user stories, ensuring alignment with the telecom company’s operational goals and customer needs• Prioritize requirements based on business value, urgency, and impact.• Work with technical teams to debug API issues, ensure proper data flow between systems, and resolve inconsistencies.• Validate API responses against expected outputs, checking edge cases, and creating automated tests where applicable.• Collaborate with technical teams to optimize database performance, troubleshoot issues, and ensure data accuracy and consistency.• Participate in functional and regression testing of new features and APIs in the field service applications.• Regularly update stakeholders on the progress of field service projects, including API testing outcomes, database management issues, and system enhancements.