Rajat Chawla
Technical Specialist at WIPRO INFOTECH LTD.
- Role
- Technical Specialist at Wipro
- Location
- Karnal, HR, IN
- LinkedIn followers
- 500 followers
About Rajat Chawla
To create innovative solutions which help business be more efficient and bring high…
Experience
Technical Specialist
Dec 2013 — Present · Gurgaon, IN
SME for Avaya Aura Communication Manager, CMS, AES, Voicemail and Meeting Exchange servers for Genpact End Customers.• Owner of Operational Projects, carrying out Implementation and end to end deployment.• Supervision of L1 Team from voice perspective with team size of 7 resources.• Deployment of HP NNM Monitoring Tool for Complete Voice Infra including Avaya, Nice/Verint Recording and Aspect Dialer.• Planning and Execution of Preventive Maintenance activities including yearly Re-start Calendar, Risk Management, Load balancing of DS1 boards across all PNs, Network and Critical Reliability of Voice Infra and Service Pack and Firmware upgradation activities.• Identifying Risks in Genpact Infrastructure, highlighting Risks to Genpact management and mitigating them.• Keeping check on compliance issues like Authcode deviation and Toll frauds according to TRAI rules.• Optimization of VOIP resources and Cost saving by PBX Clean-up including Extensions, License and Trunk clean-up and surrendering of unused PRIs to Service Providers.• Creation of Online CMDB including Server, Circuit and TFN details and Standardization of Naming Convention across Genpact locations• Day-to-day activities include working on Business Critical issues providing Incident Management, Change Review and Analysis, working with Quality team on Problem Management and Submission of RCCAs. • Performing Capacity analysis for cost management and Preparing and Managing Billing data of Voice Infrastructure. Working on AMC for vendors like AGC and Avaya.• Working on Automation of Avaya AIM server for generating Customized reports as per client request.• Creating Knowledge articles and Conducting Interviews as a part of TCAC panel for Avaya profiles.• Winner of Tech Czar and Best Team Award in Wipro Infotech Ltd
Education
G.Z.S College of Engg. & Technology, Punjab Technical University
B-Tech
2003 — 2007
Skills
- Voip
- Service Delivery
- Ccna
- Routing
- Sip
- Cisco Technologies
- Avaya Technologies
- Telecommunications
- Vendor Management
- Ip
- Ivr
- Troubleshooting
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