Rajat Chauhan
Customer Success Manager - US Region @ BlackBeltHelp | EdTech | Logistics & Supply Chain | B2B SaaS | Account Management | Sales | Growing Client Relations
- Role
- Customer Success Manager - Us Region at Blackbelthelp
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Rajat Chauhan
Results-driven Customer Success Manager with 6+ years of experience in customerengagement, account management, and business strategy. Adept at driving SaaSproduct adoption, optimizing customer experience, and providing data-driven insights tohelp customers achieve their business goals. Skilled in collaborating with sales andtechnology teams to introduce new features, drive renewals, and enhance customersuccess programs.
Experience
Customer Success Manager - Us Region
Jun 2025 — Present · IN
Managing relationships with diverse educational institutions across the US, including: Higher Education Institutions & Top Universities - Spearheading customer success initiatives for a portfolio of 45 accounts, valued at $2+ million, driving a 98% client retention rate- Fostering strong relationships with clients, providing personalized support and guidance to overcome product/service challengesConducting regular check-ins with clients to gather feedback, understand utilization, and optimize performance- Collaborating with product and operations teams to enhance services and drive customer satisfaction (average CSAT score of 8.5)- Successfully driving renewal, recurring, and upsell opportunities, contributing to revenue growth- Ensuring seamless implementation processes and maintaining accurate CRM records- Working closely with finance team to track revenue and managed invoice follow-ups with key stakeholders
Education
MICA | The School of Ideas
Marketing
National Institute of Technology Hamirpur
Master of Business Administration (M.B.A.), Marketing/Marketing Management, General
2016 — 2018
Manav Rachna College of Engg.Faridabad
Bachelor of Technology - BTech, Information Technology
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