Rajat A.

About Rajat A.

With a BTech degree in Electrical, Electronic and Communications Engineering Technology/Technician from PSIT Kanpur, I have a strong foundation in software applications, such as Microsoft Outlook, SQL, and AMOS. AMOS is a comprehensive management solution for the aviation industry, and I use it extensively in my current role as a Support Analyst at Optimum Info. I provide technical and business support to clients who use AMOS, troubleshooting issues, resolving queries, and ensuring customer satisfaction and retention. I have worked on multiple projects, such as a large contract with a leading airline, where I helped them migrate their data and optimize their workflows. I have also contributed to the improvement and enhancement of AMOS features and functionality, based on customer feedback and market trends. I am motivated by learning new technologies and applying them to real-world scenarios. I value teamwork, collaboration, and customer service, and I aim to contribute to the growth and success of Optimum Info and its clients. I have developed my analytical and problem-solving abilities through my previous experience as a System Engineer at Infosys, where I worked on various projects for 10 months.

Experience

1. Support Engineer

   Eptura

   Jul 2024 — Present · Gurugram, IN

Education

• PSIT Kanpur (Pranveer Singh Institute of Technology)

  Bachelor of Technology - BTech

  2016 — 2020