Rajasekhara Prasad Vasireddy

About Rajasekhara Prasad Vasireddy

Overall 18+ years of Experience in Information Technology. 11 years of experience in Service Delivery/Customer Success Management. 7 years of Experience in Test Program management for API delivery. Certified ITILv4 Foundation Level from AXELOS and authorized to work for any employer (Green Card). Skill Set Summary: • Service Delivery of API to Hospitality and OTA Partners • Managed product schedule, financials, and deliverable for hospitality customers • Managed and oversee Problem Management across all hospitality teams to drive performance excellence based on business defined priorities • Managed and oversee all Service Delivery to an agreed schedule including management and performance reports to IT Management • Performed incident management process reviews to ensure efficient and effective workflow and to effect improvements in response time and resolution • Experience in system monitoring tools Cloud Watch, Pingdom and Dynatrace • Management, development, and documentation of process and procedures for operational management. Experience in Agile Methodology and CI/CD process and Knowledge in Micro services • Performed service request process reviews to ensure efficient and effective workflow and to effect improvements in service quality and timely delivery. Ensure the defined SLA’s and Key Metrics are met as per the agreements with customers. • Review and approve service request proposals, applying knowledge of the service agreement charge structure and established baseline costs for accuracy and validation with agreed pricing structures • Escalate incidents, service requests and other requirements with the development team IT team to meet business objectives • Maintain regular reviews of the problem management activity and ensure problems are being identified, addressed and resolved in a timely manner by the managed services partner • Participated in new people hiring, trained new resources, mentored and recognized best talented people. People and Product Management experience in offshore/onshore model • Maintained client-relationship through daily, weekly, monthly, and quarterly meetings and business reviews • Produces weekly, monthly, and quarterly status reports to management and project stakeholders •. Migrated the product from On-Premise to AWS Cloud. Experience in Managing 10 member direct report team and Experience in working with internal.

Experience

1. Service Delivery Lead Operations Manager

   IBS Software

   Jul 2013 — Present · Atlanta, GA, US

Education

• Acharya Nagarjuna University

  Master's degree

  1993 — 1995