Rajasekaran P

About Rajasekaran P

Global Transformational Leader | Transition and Operations Management With over…

Experience

1. Assistant Vice President

   Firstsource

   Jan 2024 — Present · Chennai, IN

   Leading a transformation portfolio for large-scale healthcare clients, with a focus on call center and back-office operations supporting over resources across multiple geographies• Driving BPaaS (Business Process as a Service) engagements to deliver optimized, scalable solutions• Spearheading end-to-end transformation initiatives including process re-engineering, automation (RPA), and Generative AI solutions• Partnering with clients to define and execute on their strategic transformation roadmap• Supporting process transitions from implementation through to steady state operations, ensuring stability and performance• Championing innovation and operational excellence, aligning transformation levers to client business goals

Education

• Sikkim Manipal Institute of Technology - SMU

  M.Sc

  2005

• University of Madras

  BCA (Computer Applications)

  2001

Skills

• Cross-Functional Team Leadership
• Black Belt
• Business Intelligence
• Quality Management
• Team Management
• Change Management
• Green Belt
• Analysis
• Service Delivery
• Process Engineering
• Value Stream Mapping
• Process Improvement
• Business Process
• Business Process Re-Engineering
• Quality Assurance
• Bpo
• Knowledge Management
• Fmea
• Business Process Mapping
• Vendor Management
• Transition Management
• Project Management
• Operations Management
• 5s
• Process Excellence
• Management
• Program Management
• Supply Chain Management
• Outsourcing
• Process Management
• Dmaic
• Operational Excellence
• Pmp
• Leadership
• Lean Manufacturing
• Iso
• Business Process Improvement
• Tqm
• Kaizen
• Six Sigma