Rajasekar M
Team Leader- Operations
- Role
- Team Leader - Operations at TP
- Location
- Chennai, TN, IN
- LinkedIn followers
- 500 followers
About Rajasekar M
I’m working as a team leader at Teleperformance Global Services Private Limited and…
Experience
Team Leader - Operations
May 2023 — Present · Chennai, IN
Acquired functional knowledge of money transfer procedures.Team Handling: Managing the 11-member FTE unit pertains to AML: GSI Process at Teleperformance as Team Leader for more than a year. Always try to ensure that the process is performed by doing proper AML sanction screening tests within the timeframe specified in the procedure guidelines. Preparing a weekly business review (WBR) and monthly business review (MBR), presenting them to the client, as well as assisting in preparing the quarterly business review (QBR) for the process.I managed the day-to-day handling of MIS preparations like shrinkage reports, login hours reports, and production reports for the team and onboarding new employees by giving classroom training on the GSI process.Preparing a root cause analysis (RCA) for quality feedback to the team.99.9% of the time, client calls, email escalations, and queries are responded to without any delay.
Education
Government Boys Higher Secondary School, Ponneri
Higher Secondary Course
2005 — 2006
Adarsh Maticulation School, Ponneri
Tenth Standard
2003 — 2004
Shree Chandraprabhu Jain College - India
Bachelor of Business Administration - BBA
2006 — 2009
University of Madras
Master of Business Administration - MBA
2009 — 2011
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