Rajas Joglekar

Senior Threat Detection and Incident Response Analyst @Normcyber

GB

Provide quality security analytical services, specializing in incident management, analysis, and remediation.Manage and resolve customer requests in the ticketing system with a focus on high-quality service delivery.Act as an escalation point for Level 1 Analysts, supporting investigations and triaging alerts.Complete remediation actions using established operational playbooks.Mentor and coach Level 1 Analysts through on-the-job guidance and scheduled sessions.Raise and address security risks, coordinating with customers to implement solutions.Support the tuning and optimization of security tools and services.Participate in monthly one-on-one sessions to support team development.Collaborate on the 24/7 Service Desk/SOC operations, assisting with Incident Response and Threat Intelligence.Research and evaluate emerging technologies for potential benefits to the organization and clients.Maintain relevant technical certifications and continually advance cybersecurity expertise.

University of Mumbai

Bachelor's degree, Information Technology

Thakur Polytechnic

Diploma, Computer Science

University of Southampton

Master's degree, Cyber Security