Rajarshi Ghosh

About Rajarshi Ghosh

Results-driven Technical Program Manager with 7+ years of international experience across Microsoft, Google, Amazon, and TCS. Proven track record of delivering complex technical programs, driving product adoption, optimizing operations, and leading cross-functional teams. Adept at stakeholder management, agile methodologies, and building scalable solutions that enhance customer satisfaction and operational efficiency.Colleagues identify me as an energetic personality who brings innovative ideas to team meetings. My way of thinking also tends to foster ongoing dialogues between the groups that I am a part of and ensures every person can add to the pool of ideas so that we can make the best decision possible.Competencies- Project Management- Data Analysis & Visualization- Technical Support- Stakeholder Engagement- Vendor Management- Process ImprovementLanguages- SQL- Python- Javascript- HTML/CSS- Low CodeTools- Microsoft Copilot Studio- Azure AI Foundry- Azure DevOps- Visual Studio Code- Power Platform- Power Automate- Power BI- Tableau- Salesforce - SAP CRM- Microsoft Dynamics 365 (CRM)- Microsoft Suite- Google Cloud Platform

Experience

1. Technical Program Manager

   Microsoft

   Feb 2026 — Present · Bengaluru, IN

   Part of CAPE (Copilot and Agent Ecosystem) team handling connectors, extensibility CoE, escalations & systemic issues Copilot Connectors and Agents : Driving Copilot connectors engagements end-to-end and supporting all strategic Copilot Extensibility engagements for CAPE – through ITPro, Governance, InfoSec unblocking, and Escalation management.Escalation Management : Managing technical and exec escalations, to unblock ongoing strategic engagements. Deeply integrated into processes like Get Help and Critical Watch List customers, to fast-track outcomes, and build customer confidence in collaboration with engineering.Systemic Issues and Product Influence : Identify, debug and resolve service and product issues impacting customers, partner with responsible engineering teams to deliver resolution. Drive product quality, reliability and performance post escalations by driving right signals and closing the loop with engineering.Agent Development Accelerator Program (ADAP): Provide crucial point in time assistance to Agent Developers/Builders to help unblock strategic Agent building engagements.

Education

• Universidad de Granada

  Exchange Program, Spanish Language and Literature

  2018 — 2018

• University of Calcutta

  Bachelor’s Degree, Accounting and Finance (Hons)

  2012 — 2015

• Chartered Management Institute

  Post Graduate Dual Degree, Strategic Management and Leadership

  2017 — 2019

• Cranfield School of Management

  Master of Science - MS, Management

  2017 — 2019

Skills

• Powerpoint
• Microsoft Excel
• Online Gaming
• Customer Service
• Teamwork
• Team Management
• Social Media
• Computer Proficiency
• Microsoft Word
• Football
• Team Leadership
• Strategic Planning
• Sports
• Business Strategy
• Budgets
• Financial Analysis
• Sap
• Accounting
• Sales
• Time Management