Rajarshi Dutta

About Rajarshi Dutta

Æ Result oriented professional with 17 years’ experience [Seven Years in the capacity of Process Owner] in Service Assurance, Customer Service [Tech as well as non-Tech], ITES and HR Operation projects with different organizations. Æ Member of the Pilot team to Transition HRO Business to India in the year 2008. Æ Experienced in Designing HR Operations & Interaction Model. Identifying the In scope and Out of scope activities. Creating Solutions, Content, Control Check Points, Authorization Matrix and Standard Operating Procedures. Recruiting, Training and Developing Human Capital for effective management. Æ Managing End to End Financials of Project. Ensuring maximum profitability. Æ Experienced in framing Business Continuity Plans. Æ Framing flawless transitioning from “Work from Office” to “Work from Home” mode amidst the current pandemic. Æ Streamlining all projects to adapt to the new Work from Home Scenario. Æ Experienced in managing ISMS [Information Security Management System] activities. Æ Tasked to lead PMO work for all projects in Vertical. Æ Hands on experience in managing modern HR Systems; deft at maintaining harmonious employee relations by building strong culture and imbibing values of the organization. Æ A keen communicator with the ability to relate to people across all hierarchical levels in the organization.

Experience

1. Project Manager

   Tech Mahindra

   Feb 2014 — Present · Chandigarh, IN

   Heading 5 projects operationally – Domains are: Telecom Provisioning, Service Quality Assurance, Service Level Assurance, Reports Production & Ops Reporting [BO].§ Heading the end to end Financial and PMO aspect of all the 17 Active projects of the Global Telecom Giant§ Responsible for managing processes/team & leading teams for excelling business targets & service delivery metrics.§ End to end responsibility from hiring to exit of employees at all levels for the projects.§ Designing Control Check Points, Authorization Matrix, Knowledge Base, Scope of Support, Failure point’s identification and eradication, Quality and Compliance Models.§ Conscious approach towards building corporate SLA / KPIs with client to help achieve the highest satisfaction.§ Maximizing the EBITDA of the business.§ Gauging the technical needs and In charge of change control, process designing and improvement.§ ISMS [Information Security Management System] and RMAC [Risk Management and Compliance] activities of the process.§ Identifying and Heading Automation Efforts across all the Processes.

Education

• University of Calcutta

  B Com, Commerce

  1995 — 1997

Skills

• Consulting
• Customer Service
• Quality Assurance
• Performance Appraisal
• Strategic HR
• Sla
• Sourcing
• Management
• Data Management
• Process Excellence
• Vendor Management
• Resource Management
• Change Management
• Operations Management
• Service Level Management
• Business Process
• Business Analysis
• Call Centers
• Process Management
• Bpo
• Incident Handling
• Screening
• Technical Recruiting
• Outsourcing
• Process Improvement
• Mis
• Transition Management
• Service Delivery
• Recruiting
• Personnel Management
• Talent Management
• Talent Acquisition
• Business Development
• Business Process Improvement
• HR Consulting
• Employee Engagement
• Training
• Team Management
• Business Continuity Planning
• Recruitments