Rajarathinam R.
Operations & Escalation Specialist | Tier 2 & Complaint Handling | Regulatory & Trading Environments | Process Improvement
- Role
- Tier 2 Wealth & Trading Operations Specialist Complaint Analyst at Revolut
- Location
- Coimbatore, TN, IN
- LinkedIn followers
- 500 followers
About Rajarathinam R.
With over 7 years of experience navigating the intersection of global e-commerce and regulated FinTech, I specialize in scaling operations without compromising regulatory integrity. Currently, at Revolut, I manage high-stakes Tier 2 escalations within the Wealth & Trading sector—overseeing everything from crypto transaction failures to complex corporate action queries. My background as a Mechanical Engineer followed by an MBA in Finance allows me to approach operations through a lens of rigorous Root Cause Analysis (RCA) and strategic optimization. Whether I’m auditing accounts for formal regulatory complaints or mentoring teams to maintain a 95% CSAT, my goal is always to turn operational gaps into seamless product experiences. Core Expertise:FinTech SME: In-depth knowledge of Crypto (staking/transfers), FX, and Equity trading workflows. Compliance & Redress: Expert in formal complaint investigations, account audits, and determining regulatory redress. Operational Excellence: Proven track record in SLA management, process improvement, and cross-functional leadership. Data-Driven Problem Solving: Leveraging advanced analytics to identify recurring issue patterns and drive 360-degree solutions. I thrive in environments where operational accuracy and compliance are mission-critical. Let’s connect if you’re looking for expertise in:Operations | Escalation Management | Regulatory & Compliance Ops | Trading & Financial Operations | Process Improvement
Experience
Tier 2 Wealth & Trading Operations Specialist Complaint Analyst
Mar 2024 — Present · IN
Managed complex Tier 2 escalations related to trading discrepancies and transaction failures. • Conducted thorough complaint investigations, including account audits and root cause analysis. • Ensured 100% adherence to regulatory SLA timelines for formal complaint resolution. • Collaborated with compliance and product teams to address operational gaps effectively.
Education
Amrita Vishwa Vidyapeetham
Master of Business Administration - MBA, Finance, General
PPG Institute of Technology
Bachelor of Engineering (B.E.), Mechanical Engineering
2012 — 2016
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