Rajan Sharma Acspo

About Rajan Sharma Acspo

Experienced Senior Banking professional with a robust background in Branch Service & Operations & Product Management. With expertise in banking product management, operations and customer experience, I\'ve successfully navigated the financial services sector with a focus on innovation and service excellence.Banking Expertise: I\'ve excelled in various facets of banking, from leading product management initiatives to optimizing branch operations, always prioritizing innovation and service excellence.Product Management Leadership: As a Product Manager, I strategically managed diverse financial products, fostering customer loyalty through innovative solutions and customer-centric features.Branch Service and Operations Head: In my role as Senior Branch Service and Operations Head, I\'ve implemented strategies for operational efficiency and an enhanced customer experience, creating a seamless and customer-focused environment.Digital Transformation and Innovation: I\'ve been a driving force behind digitization, process enhancement, and technology adoption, ensuring our institution remains at the forefront of the digital landscape.Process Enhancement Advocate: Championing process improvement, I\'ve optimized workflows, contributing to operational efficiency and adaptability in an evolving industry.Customer-Centric Approach: Maintaining a relentless commitment to customer experiences, I\'ve implemented initiatives and leveraged technology for streamlined interactions, ensuring high service satisfaction.Professional Growth and Vision: Committed to continuous learning, I stay ahead of industry trends, particularly in digital banking and emerging technologies. Ready to contribute my multifaceted experience to the ongoing success of the financial services sector.

Experience

1. Branch Banking Service & Operations Head - Affluent Banking

   Axis Bank

   May 2023 — Present · Delhi, IN

   Overall branch management, ensuring adherence to regulatory compliance and internal policies.• Develop and implement strategies to enhance customer service experience, resulting in increased customer satisfaction scores• Lead a team of dedicated professionals, fostering a collaborative and high-performance work culture.• Streamline operational processes to improve efficiency and reduce costs, contributing to the branch\'s overall profitability• Implement and oversee training programs for staff to enhance their product knowledge and service skills• Act as a liaison between the branch and corporate headquarters, facilitating effective communication and collaboration.• Successfully managed day-to-day branch operations, including cash handling, customer service, and staff supervision• Achieved and exceeded sales targets through strategic planning and team motivation• Implemented innovative customer engagement initiatives, leading to increased footfall and revenue.

Education

• Indian Institute of Management Bangalore (IIM Bangalore)

  Banking & Insurance , Banking and Financial Support Services

• SYMBIOSIS INTERNATIONAL UNIVERSITY

  PGDBM, FINANCE

  2003 — 2005

• Indian Institute of Management Bangalore

  New Product Development

Skills

• Process Improvement
• Management
• Niche Talent Acquisition
• Auditing
• Microsoft Office
• Global Talent Acquisition
• Cross Selling
• Financial Services
• Microsoft Excel
• Customer Relations
• Relationship Management
• Due Diligence
• Commercial Banking
• Financial Markets
• Aml
• Excel
• Management Information Systems (Mis)
• Retail Banking
• Customer Experience
• Private Banking
• Complaint Management
• Client Experience
• Investments
• Process Engineering
• Operational Risk
• Banking Operations
• Credit Cards
• Business Analysis
• Financial Risk
• Core Banking
• Banking
• Mutual Funds
• Back Office
• Project Management
• Compliance
• English
• Anti Money Laundering
• Mis
• Service Delivery Management
• Training & Development