Rajanikant Kumar
Service Innovation Manager II Service Sales Manager II Service Manager II Tech Support Specialist
- Role
- Service Innovation Manager at Philips
- Location
- Pune Division, MH, IN
- LinkedIn followers
- 500 followers
About Rajanikant Kumar
New Product Development, Life Cycle Management for Medical Equipment’s in R&D organisation. Service program management for service initiatives. Proven Track record as Service Sales Manager Indian Subcontinent for Driving P&L, Improving Capture Rate, Improving Service Revenue and Margins. Skilled in designing & implementing Service and Product strategy, Team handling, Servicing of Imaging and critical care Medical Devices, Service operations and Service Sales management with high customer NPS. Resourceful at maintaining business relationship with clients to achieve customer delight.Skillful at monitoring and motivating the workforce to enhance their efficiency & assist them to deliver quality services for customer delight. Successfully founded regional service team and channel partners and driven performance for improved customer delight,NPS and service revenue.An excellent planner with proven abilities in accelerating growth, profitability and generating customer loyalty levels. Country Technical specialist for Digital Capture division X Ray systems and driven Trainings and handled Technical escalations for Indian Subcontinent.
Experience
Service Innovation Manager
Jun 2019 — Present · Pune, IN
Program management for service initiatives in collaboration with Market teams, R&D, global service organization,Driving New Product Introduction NPI and Life Cycle Management LCM in R&D Service Organisation. Running initiatives for service cost reduction.
Education
Centre for Electronics Design and Technology of India , Mohali
ADSME Advanced Diploma in System Maintenence Engineering, Design and Troubleshooting of Biomedical , Network , computers
2000 — 2001
SJPMLIET Yamunanagar
Btech, Electrical
1996 — 2000
Sikkim Manipal Institute of Technology - SMU
MBA, Information Systems
2007 — 2009
Skills
- Project Planning
- Medical Devices
- Imaging
- X-Ray
- Digital Imaging
- Troubleshooting
- Dicom
- Radiography
- Customer Satisfaction
- Team Management
- Medical Imaging
- Documentation
- Biomedical Instrumentation
- Radiology
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