Rajangam Ramesh
Executive Housekeeper @Novotel Ibis Chennai Omr
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WORK HISTORY
Executive Housekeeper @Novotel Ibis Chennai Omr
IN
Directed the daily operations of the housekeeping department, which included 342 guest rooms, 2 restaurants, 2 bars, seating areas, restrooms, and all public places.• Headed the cost-effective revamp of guest rooms through in-house talent, replacing deteriorated headboards and luggage racks in 153 rooms, resulting in a savings of INR 126,225 and enhancing room aesthetics.• Upgraded the laundry facilities with electrical-operated equipment, mitigating increased diesel costs by partnering with a vendor, resulting in an annual savings of INR 5.4 million.• Negotiated a 30% discount on housekeeping cleaning equipment purchases with a 24-month warranty, leading to cost savings and ensuring uninterrupted operations for the team.• Redesigned the laundry wash program to improve linen quality and lifespan, reducing replacement costs.• Conducted regular one-to-one meetings with team members, maintaining morale and achieving an employee engagement score above 92%.• Managed a soft renovation project for 200 guest rooms, including flooring, reupholster, coffee machines, trash bins, and soft furnishings, totaling 4.2 million INR.• Introduced outsourced housekeeping support during peak occupancy periods, resulting in annual savings of INR 1.2 million in labour and payroll costs.• Implemented sporting activities in unoccupied hotel spaces to enhance the guest experience, creating a resort-like atmosphere within the city.• Optimized occupancy rates by converting smoking floors into non-smoking areas, providing limited sections for smoking preference guests, leading to increased occupancy and positive guest feedback.
EDUCATION
Tamilnadu university
Bachelor of Arts (B.A.)
ABOUT RAJANGAM RAMESH
With over 25 years of distinguished experience in hotel management, I have honed my expertise in a wide array of housekeeping responsibilities. My career highlights include successfully overseeing hotel openings while consistently maintaining the highest standards of excellence in daily operations. I possess comprehensive knowledge of leading hotel functions in alignment with company policies and procedures, allowing me to optimize efficiency and enhance guest satisfaction.Central to my leadership approach is a focus on team development and performance enhancement. I prioritize creating a professional and growth-oriented environment where each team member can thrive. Through meticulous performance evaluations, I facilitate individual and collective success, driving continuous improvement within the team. My adeptness in addressing inquiries and resolving complaints underscores my commitment to ensuring a positive guest experience at all times.My extensive experience has afforded me a deep understanding of the intricacies of hotel operations, positioning me as a strategic and resourceful leader in the hospitality industry. I am dedicated to excellence and continually strive for improvement, as evidenced by my track record of success. As such, I am confident in my ability to contribute as a valuable asset to any hotel seeking a seasoned professional with a proven record of achievement.
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