Rajan Vashistha
SaaS & CX | Transforming Engagement with AI and Communication Platforms
- Role
- Customer Success Analyst at Haptik
- Location
- New Delhi, DL, IN
- LinkedIn followers
- 500 followers
Experience
Customer Success Analyst
Sep 2022 — Present
Serve as a Customer Success/Product expert, specializing in WhatsApp API integrations and troubleshooting, Onboarding- Provide seamless support by resolving technical issues, guiding API sign-ups, and assisting with platform migration- Customize chatbot flows, conduct client demos, and deliver training sessions to ensure optimal use of the product- Manage live chat support, catalog creation for clients, and Shopify store integration- Develop comprehensive user manuals and support clients with contact management and CRM integration, Retention- Track client feedback and collaborate with teams to drive product improvements and optimize customer experiences- Proficient in conducting business-level and technical discussions across various hierarchies, including interactions with CXOs, Heads of Department/Products, and Technical Staff.
Education
Uttarpradash technical university
Bachelor of Technology (BTech), Information Technology
2010 — 2014
SD College of Engineering & Technology
Bachelor of Technology (B.Tech.), Information Technology
2010 — 2014
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