Rajan Malik

Astral Limited Mumbai (9036218000)Bali, Malaysia, Dubai , Hongkong International 🏆

Role: Deputy General Manager Operations at airtel
Location: Mumbai, MH, IN
LinkedIn followers: 500 followers

About Rajan Malik

Technical SkillsTelecom Network Management Network Planning and Optimization Wireless Communication Technologies (2G, 3G, 4G, 5G) Fiber Optic CommunicationState Manager - Goa (Airtel)Key ResponsibilitiesManaged telecom operations across Goa, driving revenue growth and market share expansion Led cross-functional teams, ensuring sales, customer service, and network excellence.Developed and executed business strategies, achieving sales targets and enhancing customer experience.Fostered strong relationships with key stakeholders, including government officials, partners, and vendors.Analyzed market trends, competitor activity, and customer feedback to inform strategic decisions.Sales and Revenue GrowthExceeded sales targets, achieving 7% YoY revenue growth.Developed and executed sales strategies to acquire new customers.Managed sales teams, providing training and coaching.Customer ServiceImproved customer satisfaction ratings by 30%.Implemented customer retention strategies.Managed customer complaints and escalated issues.Network OperationsEnsured 99.9% network uptime.Managed network maintenance and upgrades.Coordinated with technical teams.Team ManagementLed teams of up to 50 members.Provided training, coaching, and development opportunities.Managed performance and talent development.Achievements Awarded \"Best State Manager\" for outstanding performance.Successfully launched new products. Improved process efficiency.Key Performance Indicators (KPIs)Sales revenue growth.Customer acquisition and retention.Network coverage and quality.Customer satisfaction ratings. Team performance

Experience

Deputy General Manager Operations
airtel
Jun 2024 — Present · Goa, IN

Education

Mumbai University Mumbai
Bachelor of Arts - BA
Swami Vivekananda Subharti University, Meerut
Master of Business Administration - MBA

Contact information

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•••••@airtel.com
Personal email
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Current company

airtel

Telecommunications · 101K employees · Gurgaon, Haryana, India

Airtel was founded to provide global connectivity and unlock endless opportunities. Our organization embodies a unique blend of energy, innovation, creativity, dedication, scale, and ownership, all aimed at being limitless. At Airtel, we strive to go beyond our duties to create impactful solutions for our consumers. Our team is highly skilled and constantly growing, actively developing infrastructure to introduce cutting-edge technologies like 5G, IoT, IQ, and Airtel Black. We have successfully launched 5G services in over 5,000 cities and towns nationwide, with 10 million unique customers on the 5G network nationally. Airtel Black is another convenient consumer service that provides combined billing for family and friends under a single bill. We also offer enterprise solutions, including national and international long-distance services for carriers. With a subscriber base exceeding 574 million as of 2023, we are committed to delivering effective products that contribute to the realization of a 'Digital India', enabling millions of individuals to connect and thrive for a brighter future. Our presence spans 7,915 census and 802,577 non-census towns and villages, covering almost 96% of the country's population with 388,726 Rkms of optical fiber and an extensive distribution network of 1.2 million outlets. We've also implemented conservation initiatives that have saved 14,676 MWh of electricity, 4412 tonnes of paper through our e-bill initiatives, and recycled 3330 tonnes of e-waste. At Airtel, we believe in taking early ownership, delivering quality, and experimenting with various career paths to boost our trajectories and gain valuable insights into the business, making us the best in the industry. We are committed to creating the ultimate experience for our consumers while maintaining an ecological balance in the world.

airtel.com

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About Rajan Malik

Experience

Deputy General Manager Operations

Education

Mumbai University Mumbai

Swami Vivekananda Subharti University, Meerut

Find verified contacts for anyone on LinkedIn