Rajan Kumar
Manager Data Sciences and Analytics at Wipro Digital Operations and Platforms
- Role
- Manager, Data Sciences and Analytics at Wipro
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Rajan Kumar
I have provided analytical solutions cutting across various domain like…
Experience
Manager, Data Sciences and Analytics
May 2021 — Present
I am working as part of transformartion office in wipro focussing on contact centre across multiple geographies and domain.For the last couple of years, i have focussed on GenAI to help business improve their CX experience.1. Developed a chatbot for healthcare customer to streamline vendor requisitioning, enabling users to track order satus, placing order for new products and implement RAG to provide with relevant policy docs. Implemeted it with langchain, azure openai.2. Agent Assist for a client, enabling hybrid search using azure ai search and langchain.3.OCR based Document processing & classification for Medical Insurer using pytesseract.4. Chabot implemtation for unified Text and video Search.5. Contact centre Insights generation for an Australian client using Deep Learning algos.6. Leveraging Microsoft copilot studio to simplify process for a US based energy client.7. Integration of amazon lex with aws bedrock for a UK based healthcare client.
Education
ACTS CDAC BANGALORE
PGDAC
2012 — 2012
Skills
- Java
- Unix
- Sql
- Visio
- Microsoft Excel
- Adobe Cq5
- Microsoft Office
- C++
- Business Analysis
- Team Management
- Oracle
- Data Analysis
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